Privacy Policy

Privacy Policy – Paveno

Last updated: June 15, 2026

This Privacy Policy describes how Paveno (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website www.paveno.in (the "Site"), use our services, make a purchase, or communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services — whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by applicable law (including India's Information Technology Act, 2000 and related rules).

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to specific uses below, we may use information to:

Communicate with you
Provide, improve, or optimize the Services
Comply with legal obligations
Enforce applicable terms of service
Protect or defend the Services, our rights, and users' rights

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site. "Personal information" means information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you directly submit may include:

Contact details: name, address, phone number, email
Order information: name, billing address, shipping address, payment confirmation, email, phone
Account information: username, password, security questions (if you create an account)
Customer support information: messages you send through the Services

Some features require certain information. You may elect not to provide it, but doing so may prevent you from using those features.

Information We Collect about Your Usage

We may automatically collect Usage Data about your interaction with the Services using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

Device information
Browser information
Network connection details
IP address
Other interaction data with the Site

Information We Obtain from Third Parties

We may obtain information from third parties, including:

Platform support vendors (e.g., Shopify)
Payment processors (e.g., Razorpay, Paytm, credit/debit card processors) who collect bank account or card information to fulfill orders
Tracking technologies (pixels, web beacons, SDKs, third-party libraries, cookies) when you visit our Site, open emails, or interact with ads

Any information from third parties will be treated per this Privacy Policy. See Third Party Websites and Links below.

How We Use Your Personal Information

Purpose	How We Use Your Information
Providing Products and Services	Process payments, fulfill orders, send account/purchase/return/exchange notifications, manage accounts, arrange shipping, facilitate returns/exchanges
Marketing and Advertising	Send marketing communications by email, text, or postal mail; show product advertisements; tailor Services and ads on our Site and other websites
Security and Fraud Prevention	Detect, investigate, or act on fraudulent, illegal, or malicious activity; protect account security (never share username/password)
Communicating with You & Service Improvement	Provide customer support, improve Services — in our legitimate interests to be responsive and maintain our business relationship

Cookies

Like many websites, we use Cookies on our Site. For specific information about Cookies used with Shopify, see:
https://www.shopify.com/legal/cookies

We use Cookies to:

Power and improve our Site and Services (remember actions/preferences)
Run analytics and understand user interaction
Permit third parties/service providers to tailor services, products, and ads

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies via browser controls. Blocking Cookies may negatively impact user experience and cause some features to work incorrectly or become unavailable.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons subject to this Policy:

Vendors/third parties performing services: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping
Business/marketing partners: to provide services and advertise (they use info per their own privacy notices)
With your consent: e.g., shipping products, social media widgets, login integrations
Affiliates/corporate group: to run a successful business
Business transactions: merger, bankruptcy, legal obligations (subpoenas, search warrants), enforcing terms, protecting rights

We disclose the following categories:

Identifiers: basic contact details, order/account information
Commercial information: order info, shopping info, customer support info
Network activity: Usage Data
Geolocation data: locations from IP address or technical measures

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to third-party websites/platforms. If you follow links to sites not controlled by us, review their privacy/security policies. We are not responsible for privacy/security of such sites or accuracy/completeness of information found there.

Information you share on public/semi-public venues (including third-party social media) may be viewable by other users without limitation. Including links does not imply endorsement unless disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent/guardian and your child has provided us with information, contact us at support@paveno.in to request deletion.

As of the Effective Date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable; we cannot guarantee "perfect security." Information sent to us may not be secure in transit. Do not use insecure channels to communicate sensitive/confidential information.

Retention period depends on factors like:

Maintaining your account
Providing Services
Legal obligations
Resolving disputes
Enforcing contracts/policies

As an India-only operation, we retain data as needed for tax/compliance (typically 7 years for order records under Indian law).

Your Rights

Depending on where you live, you may have rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

Right	What You Can Request
Access / Know	Access personal information we hold, including details on how we use/share it
Delete	Request deletion of personal information we maintain
Correct	Request correction of inaccurate personal information
Portability	Receive a copy of your information and transfer it to a third party (in certain circumstances)
Restriction of Processing	Ask us to stop or restrict processing
Withdraw Consent	Withdraw consent where we rely on it to process your information
Appeal	Appeal our decision if we decline your request (reply directly to denial)

Managing Communication Preferences:
You may opt out of promotional emails using the unsubscribe option in our emails. We may still send non-promotional emails (account/order notifications).

Exercise rights via our Site or by contacting support@paveno.in. We will not discriminate against you for exercising rights. We may verify your identity (email/account info) before responding. You may designate an authorized agent; we'll require proof of authorization. We respond timely under applicable law.

Complaints

If you have complaints about how we process your personal information, contact us at support@paveno.in. If unsatisfied with our response, you may appeal or lodge your complaint with your local data protection authority.

International Users

As an India-only operation, we do not transfer, store, or process personal information outside India. Your information is processed by staff and third-party service providers/partners within India only.

Contact

For questions about our privacy practices, this Privacy Policy, or to exercise any rights, contact us:

Email: support@paveno.in
Brand: Paveno
Website: www.paveno.in