Refund Policy

Refund Policy – Paveno

Last updated: June 15, 2026

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • You must also provide the receipt or proof of purchase

How to Start a Return

To start a return, contact us at:
Email: support@paveno.in

Return Address:
Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at:
Email: support@paveno.in

Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Category Examples
Perishable goods Food, flowers, plants
Custom products Special orders, personalized items
Personal care goods Beauty products, personal care items
Hazardous materials Flammable liquids, gases, hazardous materials
Sale items Items purchased on sale
Gift cards Gift cards

If you have questions or concerns about your specific item, please get in touch with us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have

  2. Once the return is accepted, make a separate purchase for the new item

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

  • If approved: You will be automatically refunded on your original payment method within 10 business days.

  • Please remember: It may take some time for your bank or credit card company to process and post the refund.

    ⚠️ If more than 15 business days have passed since we approved your return, please contact us at:


    Email: support@paveno.in

No International Shipping

We ship only within India. Therefore, the European Union 14-day cooling-off period does not apply.

Contact

For any return, refund, or exchange questions:

Email: support@paveno.in
Brand: Paveno
Website: www.paveno.in